Defining capability

Another question I have spent much of my professional life pondering: What must a business capability of any kind have in order to create success?

Quite a lot of experience of service management suggests this basic model.

(Click on the picture to expand.)

CapabilityModel

By |2018-01-18T16:12:56+00:00Wednesday, May 21 2008|Categories: All, Capability|0 Comments

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